Warranty & Returns
Straightforward coverage, explained plainly — no fine print surprises.
Lifetime Limited Warranty
Every Northern Blinds blind and shade is manufactured by Maxxmar™ Window Fashions and warranted to the original purchaser under a Lifetime Limited Warranty against defects in materials and workmanship. Coverage periods vary by component — see the guidelines below. This warranty does not cover damage caused by misuse, abuse, alterations, excessive discolouration from sunlight or the passage of time, humidity, exposure to salty air, or normal wear and tear. Maxxmar™ is not responsible for shipping or labour costs, or for the cost of measuring, removal, or reinstallation. Commercial orders are covered for 1 year only. Maxxmar™ warranties are non-transferable.
Warranty Coverage Guidelines
| Product / Component | Period of Coverage |
|---|---|
| Headrails, Manual Components & Brackets | 5 Years |
| All Fabrics & Materials | 5 Years |
| Cording Systems | 7 Years |
| Chain Drive Mechanisms | 5 Years |
| PVC Vertical Blinds | 1 Year |
| Commercial Products & Orders | 1 Year |
| Motors for Automated Blinds | 5 Years (components), 3 Years (batteries) |
| Remote Controls, Switches, etc. | 5 Years |
Motorization Warranty
MaxxMotor™ components carry a 5-year warranty against defects in material and workmanship under normal, proper use, commencing from the date of order. Batteries are covered for 3 years. Maxxmar™ will repair or replace defective equipment that doesn't conform to this warranty.
Product & Child Safety: Young children can be strangled by cords. Immediately remove the product from use if a cord longer than 22 cm or a loop exceeding 44 cm becomes accessible. See our Child Safety guide for cordless and motorized alternatives.
What This Warranty Doesn't Cover
Fabric dye lots vary within commercial tolerances, and colours can differ slightly from samples — this applies to all product lines. Minor wrinkling, bowing, puckering, or fraying caused by normal environmental conditions (heat, cold, humidity) is expected and not considered a defect. Pinholes — tiny spots where light shines through, which can occur naturally in coated blackout fabrics — are considered normal if there are three or fewer visible from a viewing distance of 5–8 feet. Curling, soiling, scratching, normal fading, and colour variation from use are also not covered.
Perfect Fit & 100% Satisfaction Guarantee
Custom blinds are made to your exact measurements, so we don't accept returns for buyer's-measure error on installed products. If your shade doesn't fit because of a measuring mistake on your first order of an item, we'll remake it once at no charge — just contact us within 30 days of delivery with your original order number. We also back every order with a Colour Match Guarantee, a Best Price Promise, and a 30-Day Price Guarantee — see the full Perfect Fit & 100% Satisfaction Guarantee for details.
Returns on Unopened Samples & Accessories
Free fabric samples are yours to keep. Unopened parts and accessories (brackets, wands, remotes) can be returned within 30 days of delivery for a full refund, minus original shipping.
Damaged in Transit
Inspect your order as soon as it arrives. If anything is damaged in shipping, contact us within 7 days with photos and your order number and we'll send a free replacement — no need to return the damaged item.
How to File a Claim
Email hello@northernblinds.ca or call (800) 555-0142 as soon as you notice a defect, with your order number, a description of the issue, and photos if applicable. We'll submit the claim to Maxxmar™ on your behalf to determine coverage; approved claims are repaired or replaced at no charge. Please note Maxxmar™ warranties are non-transferable and apply only to the original purchaser.