Policy

Ordering & Pricing

We do our best to keep every price, product description, photo, and specification on this site accurate and current. Because pricing and inventory pull from several systems and every blind or shade here is made to your own measurements, occasional errors can slip through — a typo in a price, a mismatched image, or an outdated spec. If something is listed incorrectly, we'll let you know before your order goes into production, and you're always free to cancel at no cost if the corrected price or detail no longer works for you. We reserve the right to correct pricing errors and, where necessary, to cancel an order placed at an incorrect price rather than honour it.

Order Changes & Cancellations

Every order is custom-built to your measurements, so we send it into production quickly to keep our lead times short. If you need to change or cancel an order, contact us by phone or email as soon as possible — changes made within 24 hours of placing your order can usually be made at no charge. Once an order has entered production, we may not be able to change or cancel it, since the materials have already been cut to your specifications.

Shipping

Shipping is free on every order, anywhere in Canada — there's no order minimum to qualify. Most orders are built and ready to ship within 5–7 business days, and we'll email you tracking information the moment your package leaves our facility. You can check on an order any time from our Order Status page.

Free Samples

Colour can look different on a screen than it does in your room, so we encourage you to order free fabric samples before placing a full order — you can request up to 5 free samples per order. Samples are yours to keep regardless of whether you purchase from us.

Damaged or Lost Shipments

Please inspect your order as soon as it arrives. If anything arrived damaged, or a shipment appears to be lost in transit, contact us within 7 days of the delivery date with your order number and photos of the damage where applicable. We'll arrange a free replacement — you won't need to ship anything back to us.

Returns, Remakes & Our Guarantee

Because your blinds and shades are manufactured to your exact window measurements, we handle most issues through a remake rather than a traditional return — and unopened accessories and samples have their own return terms. Our full remake, colour-match, and price-guarantee terms are covered in detail on two dedicated pages: the Perfect Fit & 100% Satisfaction Guarantee and our Warranty & Returns page. Please review those pages for the specific terms, timeframes, and coverage that apply to your order.

Colour Disclaimer

Every monitor and device renders colour a little differently, and dye lots can vary slightly between production runs — this is normal across the textile industry and applies to every fabric we carry. That's why we recommend ordering a free sample before you buy, especially for a colour-critical room. If you're ordering more than one blind or shade in the same fabric and colour, we recommend ordering them together in a single order so they're cut from the same dye lot.

Promotions & Discount Codes

Promotional pricing and discount codes are valid for the time period stated in the offer and may be changed or withdrawn at any time. Unless we say otherwise, discount codes can't be combined with other promotions, and only one code may be applied per order.

Terms of Use

By using this website, you agree to the following:

• All text, photography, graphics, and product content on this site belong to Northern Blinds and Maxxmar^™ Window Fashions, or are used with permission, and may not be copied or reused without our written consent.
• We aim to keep this site available and accurate at all times but don't guarantee it will be free of errors, interruptions, or downtime, and we aren't liable for any damages arising from your use of, or inability to use, the site.
• Any message, review, or content you submit to us (through a form, email, or review) may be used by Northern Blinds for customer service, product development, or promotional purposes, unless you tell us otherwise.
• You agree not to use this site for any unlawful purpose or in a way that could damage, disable, or interfere with its normal operation.
• These terms are governed by the laws of Canada. We may update these terms from time to time, and continuing to use the site after a change means you accept the updated terms.

Privacy

Your privacy matters to us. This section explains what personal information we collect, why we collect it, and the choices you have.

What we collect

When you shop with us, contact customer service, or use this website, we may collect: contact details (name, email, phone, shipping and billing address); order details (products purchased, measurements provided, payment method — we don't store full card numbers); account details, if you create one; and technical information such as your browser type, device, and general location, collected automatically when you visit our site.

How we use it

We use your information to process and ship your order, provide customer support, register your warranty, respond to your questions, and — only if you've opted in — send you offers and updates by email. We also use aggregated, non-identifying data to understand how people use our site and to improve our products and content.

How we share it

We share information only as needed to run our business: with the manufacturing and shipping partners who build and deliver your order, with payment processors to complete your transaction, and with service providers who help us operate this website (for example, hosting or analytics providers). We don't sell your personal information to third parties. We may disclose information if required by law, or to protect the rights, property, or safety of Northern Blinds, our customers, or the public.

Your choices

You can unsubscribe from marketing emails at any time using the link at the bottom of any email we send. You can ask us what personal information we hold about you, request a correction, or request that we delete it, subject to any records we're required to keep for legal, accounting, or warranty purposes. To make any of these requests, contact us using the details in Contact Us below.

Children's privacy

This website is intended for adults placing orders for their home or business. We do not knowingly collect personal information from children.

How long we keep it

We keep personal information only as long as needed to fulfill the purpose it was collected for — including honouring warranty coverage, which on some components lasts several years — or as required by law.

Changes to this policy

If we make meaningful changes to this policy, we'll update the effective date at the top of this page. We encourage you to check back occasionally.

Cookies

Cookies are small text files a website stores on your device to remember information between visits. We use a few categories of cookies on this site:

• Necessary cookies — keep your cart, saved configurations, and account session working correctly. The site won't function properly without these.
• Functional cookies — remember preferences like your last-viewed products or region, so you don't have to reset them every visit.
• Analytics cookies — help us understand, in aggregate, how visitors use the site so we can improve it.

Most browsers let you view, block, or delete cookies through their settings. If you block cookies entirely, some parts of this site — like your cart or a saved product configuration — may not work as expected.

Contact Us

Questions about this policy, an order, or your personal information? We're happy to help.

Email: hello@northernblinds.ca
Phone: (800) 555-0142
Hours: Monday–Friday 8am–8pm ET, Saturday–Sunday 10am–6pm ET